Call Centre (CC): Welcome to Faceless Insurance International, how may I help you today?
Customer (CU): Hi, yes I need to get insurance for my vehicle
CC: Certainly madam, can I take your name please?
CU: Yes, it's Cinderella
CC: How do you spell that?
CC: And your surname?
CU: I don't have one
CC: (PAUSE) I'm sorry madam, did you say that you don't have one?
CU: Not that I'm aware of, no. Sometimes people call me Cinders, does that count?
CC: Cinderella Cinders? OK madam, and your address?
CU: I live in the kitchens at my mother's house (gives address)
CC: O-kay. And what type of vehicle are you looking to insure today?
CU: It's a Pumpkin, a giant Pumpkin.
CC: I'm not finding any vehicle type of Pumpkin on my systems - what type of engine does it have?
CU: It's actually powered by two enchanted mice
CU: Yes, my Fairy Godmother turned a giant pumpkin and some mice into horses - and now I need to get to the ball so I can marry a Prince
(EVEN LONGER PAUSE)
CC: I'm sorry madam, but I don't think we cover enchanted vehicles, Pumpkins or otherwise.
CU: Oh, ok - I'll try somewhere else then - thank you
PHONE CUTS OUT - THEN CONNECTS TO THE NEXT CALLER
CC: Welcome to Faceless Insurance International, how may I help you today?
CU2: Yeah, hi - my name's Aladdin - can you tell me if you insure flying carpets?